DigitalGiftStore.com Customer Center

Welcome and thank you for visiting DigitalGiftStore.com! Here you will find valuable information regarding DigitalGiftStore.com policies and procedures.

We are dedicated to exceeding customer expectations while providing a fast, safe, rewarding shopping experience. We offer literally thousands of new items at near wholesale prices. Our growth depends on the integrity and trust so many customers have experienced while shopping in our store. We understand that our customers are the key and our customer service is the door to which prosperity in the online market so deeply depend upon.

Welcome and enjoy a wonderful shopping experience here with DigitalGiftStore.com!

Sincerely,

The DigitalGiftStore.com Team


DigitalGiftStore.com Corporate Office

Digi Resources LLC
4115 205th AVE SE
Sammamish, WA 98075
*(Shipping may not be from Seattle, WA for all products.)
**See Return Information Below**

Toll Free 1.888.775.DIGI (3444)
(Sales & Ordering 9AM-3PM PST Mon-Fri)
For Order Status and Tracking, please email sales@digitalgiftstore.com.


Contact Us Via E-mail

(We recommend sending email directly from your email account versus clicking on the email addresses below - not all browsers support this properly)


sales@digitalgiftstore.com
Sales, Customer Service, and account information.

billing@digiresources.com
Billing and invoice related questions.

support@digiresources.com
Technical Support issues and general questions.
***For questions on your Weather Stations or clocks please provide the order number from your order with us or approximate date you placed your order with us.

comments@digiresources.com
Your comments and suggestions are always welcome.

sales@digitalgiftstore.com



DigitalGiftStore.com Shipping:

Click Here For: All Shipping Info, Delivery Time, & Shipping Costs

**We are sorry but once an order is placed, we are not able to cancel**

Please note that on high value electronics, such as MP3 Players, Digital Cameras, Camcorders, LCD & Plasma TV's, Radar Detectors & Portable DVD Players we no longer ship expedited and must ship to the Bill To address due to an increase in fraud.

Free Shipping and the free shipping code applies only to the product which is specifically labeled as Free Shipping on the actual item page. Any use of a free shipping coupon on a product that is not eligible for Free Shipping will result in order cancellation.

Domestic Orders: DigitalGiftStore.com Ships via FedEX and UPS. Shipping not available to PO Boxes. On Televisions 20" and larger, Furniture, Office Chairs, and multiple items, please be aware that heavy shipping may apply. Hawaii/Alaska requires Two-day air.

International Orders: Currently, we ship only to the United States, Canada, Hawaii and Alaska. A deposit of $45.00 will be added to each order for Canadian Orders. Overnight or 2 DAY Air on Canadian orders not available. We will issue a credit for the difference within 2-8 weeks, once the actual invoice from FedEx or UPS is received. **Buyer is responsible for all customs, taxes, and duties.** A 15% Restock fee and shipping is Non-refundable for shipments Refused. All Sales Final on all International Orders and are backed by the Manufacturer's Warranty.

Payment Methods:

DigitalGiftStore.com accepts Visa, Mastercard, American Express, Discover, PayPal, Money Orders and Personal Checks. To place order by Mail Order, please go to: Order Form for Personal Check or Money Orders. Sorry, but we Do Not accept International Credit Cards. PayPal: Please send funds, including shipping to sales@digitalgiftstore.com from PayPal.com

DigitalGiftStore.com Guarantee:

All of our products are factory brand new. We do not sell any refurbished or used products. We are committed to your satisfaction, and our goal is to provide you with the best service and great prices!


Non-Defective Product Returns:

Non-defective products can be returned within 14 days, for credit less shipping. All returns within 14 days will be subject to a 15% restocking fee, and/or less $5 handling fee to cover testing, stocking and packaging expenses. In addition to this fee, a charge (up to 100%) will be assessed for items that are returned missing or containing broken parts.

Salsbury Industries, Proman, Replogle, Pelican Bay, Lingo, Boss Office, Steinhausen, and Davis Mailbox have a 25% restock fee instead of 15% due to manufacturer policies, Qualarc is 35%. We are happy to exchange for defects within our defective return period.

Please note all Kidkraft items, Infinity clocks, River City clocks, personalized items, some Pet products and software sales are Final. We are happy to exchange for defects or missing literature.

Please note any item delivered via trucking cannot be refused or returned for credit once in transit. If a trucking delivery is refused, canceled, and/or unable to deliver, charges will be incurred. These charges may include, delivery and return transit costs and storage fees.

Please click below for our Easy Return & Exchange Email:

Please include (Required to Process your Return) order number, product model number, reason for return, your name, and the order date.

returns@digiresources.com


Defective Product Returns:

DigitalGiftStore.com offers a 30 day (from date of shipment) replacement for defective products. Prior to contacting us for a return authorization, please contact the manufacturer to confirm the item is defective. Please keep us informed on your progress! - We want you to be Satisfied! Some repair and replacement requests for special order and select products must go through the manufacturer. These products include:
  • Sony - All Products
  • JVC - All Televisions
  • Toshiba - Projection, all Televisions over 30"
  • Sharp - All LCD Televisions above 22"
  • Casio - All LCD TV's
  • Sanyo - Recorders and Voice Dictation machines
  • Panasonic - All Televisions, A/C, All Video & Cameras
  • ClearOne - All Products

Customers who do not want an item repaired or replaced can request a return authorization, within our 30 day defective return grace period. Please be aware the applicable restocking fee will be assessed if an exchange is not desired.

Please allow 7-10 business days on exchanges, after receipt of merchandise, for shipment of replacement merchandise.

Please click below for our Easy Return & Exchange Email:

Please include (Required to Process your Return) order number, product model number, reason for return, your name, and the order date.

returns@digiresources.com


Return Notes:

  • Return Authorization:
  • All returns must be pre-approved by DigitalGiftStore.com. Please e-mail us your request. Once your request has been received, you will be contacted within 5 business days. Please Do Not ship any products until you receive an e-mail with instructions! (You will be shipping to an alternate address). Any returns without a Return Authorization number and shipped without notification to our address will not receive credit. You must re-package any item(s) being returned as it was delivered to you, with all parts, materials and manuals. If you received your item double boxed, it must be returned in this way. Shipping costs are refunded only if the return is a result of our error. To comply with the return policy, a tracking number must be emailed upon return. Digi Resources LLC is not responsible for lost or missing returns. Mastercard/Visa/AMEX all take two billing cycles to show a refund.

    Incorrect shipments and/or shipping damage must be reported within 48 hours of receipt by email/writing to sales@digitalgiftstore.com.

    ***Please note: Credits will be posted within 5-6 weeks of actual Receipt of returned merchandise.

  • Refused Shipments:
  • Please note that any shipment refused, canceled, and/or unable to deliver, unless given prior authorization, will not be refunded original shipping and assessed the applicable restock fee.

  • Cancellation Policy:
  • A minimum $35 cancellation fee and/or 20% of the order may apply to orders canceled, canceled without notice to DigitalGiftStore.com, attempt to stop or cancel a payment, and/or for nonpayment. Each additional cancellation attempt, and/or for each nonpayment occurrence may result in an additional $20 recovery fee. Orders that are canceled after placement are subject to a $25 order cancellation fee. Please note that shipping is not pro-rated in the refund as the shipping cost is the same whether shipping one or two items due to weight.

  • Collections and Unpaid Invoices:
  • Digi Resources LLC reserves the right to collect any unpaid balances and accounts are referred to Associated Credit Services, Inc, Spokane WA for recovery of monies owed including a 100% recovery fee prior to submitting to collections. Please note that if an account is sent for Collections, additional fees may apply.

  • Credit Card Dispute Notes:
  • Account may be referred to Associated Credit Services, an outside collection agency when a transaction is disputed with a credit card company if no attempt was made at contacting us, or have disputed in disregard to Return or Store Policies.

    Customer Service is important to us and we are happy to assist in any way possible on your return or exchange.

    Please E-mail us below. Please include (Required to Process your Return) order number, product model number, reason for return, your name, and the order date. returns@digiresources.com

    Thank you for shopping DigitalGiftStore.com! Our Number One Priority is the customer!

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    Departments
    Toll Free Sales & Ordering:
    1-888-775-DIGI
    (1-888-775-3444)

    Sales Available
    9AM-3PM PST M-F

    Email Us For Order Status and Tracking Information