What does the "Customer Certified" logo mean?

To be "Customer Certified" a store must fulfill two requirements.

  1. Participate in BizRate's Continuous Feedback Program
    The store must participate in BizRate.com's free customer survey program, allowing BizRate.com to collect feedback continuously and directly from its customers as they check-out and after the date of fulfillment through follow-up e-mail surveys. This way, BizRate.com collects detailed timely feedback from real verified customers at check-out and after fulfillment and can be sure that we are allowing all customers to tell us what a store experience is like.
  2. Customer Satisfaction
    The store must get a rating of satisfactory or better on all twelve quality rating dimensions of service.

Stores that pass the above requirements are truly committed to proactively receiving customer feedback and to providing satisfactory customer service and are thus designated as "Customer Certified" with the following logo on the BizRate.com site: Customer Certified

DigitalGiftStore.com is proud to be Customer Certified.

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